Refund and exchange policy

Refund and exchange policy

For assistance with refunds please contact us at sales@twentyfourseven.net.au or, you can call us on 1300 277 975 (in Australia)

We allow refunds or exchange for change of mind, change of size or style. 

For refunds for change of mind we will refund you the cost of the garment less the cost of shipping the goods to you (if applicable) and our costs of sale (30 cents + 1.75% of the cost of the transaction.)

The refund will be made to the original card used by you for the transaction. Cash or direct deposit refunds will not be made. 

If you have entered your email address into our system at the time of purchase you will receive notification of your refund. 

Refunds may take some time for your bank to process. We are happy to provide proof of your refund being made however, it can take some time for the refund to appear on your card statement. 

This policy does not affect your statutory rights.